Microsoft Word - Confidential Records Containing Personally Identifiable Information Report

400 West King Street, Suite 300 ● Carson City, Nevada 89703

775-684-4000 ● Fax 775-684-4010 ● dhhs.nv.gov

Page 1 of 1

Joe Lombardo

Governor

DEPARTMENT OF

HEALTH AND HUMAN SERVICES

DIRECTOR’S OFFICE

Helping people. It’s who we are and what we do.

Richard Whitley, MS

Director

February 15, 2024

Brenda Erdoes, Director

Legislative Counsel Bureau

401 South Carson Street

Carson City, Nevada 89701

Dear Director Erdoes,

Nevada Revised Statutes (NRS) 239.014 requires the Department to prepare a report that provides a detailed description

of each record or portion of a record determined to be confidential and an explanation for that determination.

Please find the Nevada Department of Health and Human Services report attached with information from the

Department’s five Divisions: Aging and Disability Services, Child and Family Services, Health Care Financing and Policy,

Public and Behavioral Health and Welfare and Supportive Services.

Sincerely,

Richard Whitley, MS

Director, Department of Healht and Human Services

Report Regarding Confidential Records Containing Personally Identifiable Information

Submitted Pursuant to NRS 239.014

Submit Report electronically to [email protected]ate.nv.us

Reporting Agency: Department of Health and Human Services, Director’s Office

Reporting Period: 2024

Description of Records Determined to be Confidential

Reason for Determination of Confidentiality

HR Advantage/ NEATS

Contains Employee PII; NAC 284.718

9 of all fund recipients receiving over $600, Council

Contact Information Sheets, Media Consent Forms -

Names, Address, Phone Number, SSN

Information contains Personally Identifiable Information

Criminal History Repository

This is a dataset provided by DPS.

This contains PII and CJIS data.

Overdose Reporting Data (441a)

This dataset collects information on Overdoses in real time from facilities and

includes PII.

Report Regarding Confidential Records Containing Personally Identifiable Information

Submitted Pursuant to NRS 239.014

Submit Report electronically to [email protected]ate.nv.us

Reporting Agency: Department of Health and Human Services, Aging and Disability Services Division (ADSD)

Reporting Period: 2024

Description of Records Determined to be Confidential

Reason for Determination of Confidentiality

Master Client Index (MCI)

–

automated data extract

from the Wellsky Human Services and Aging and

Disability Applications to the MCI system

HIPAA

HITECH, NRS 603A. This is the Master Client Index for DHHS agencies to

identify consumers shared across DHHS programs. Contains sensitive data.

Nevada Care Connection

–

Public Facing Website

HIPAA

HITECH, NRS 603A

–

Vendor hosted Training and Education website open to

State staff as well as the public, contains user first, last name and email address.

Contains sensitive data.

Wellsky Human Services Application

HIPAA

HITECH, NRS 603A, ADSD Vendor hosted Case Management System,

contains sensitive data (user, provider, guardian and consumer demographic data,

insurance, Medicaid eligibility, service delivery, billing data, first name, last name,

dob, SS#, diagnosis, insurance information, claims data, etc.). This system is used for

case management, Serious Occurrence Reporting (SOR) as well as logging, tracking,

documenting and investigating Adult Protective Services (APS) reports.

Wellsky Human Services Serious Occurrence (SOR) Web

Form

HIPAA

HITECH, NRS 603A

–

Vendor hosted public facing website used for Serious

Occurrence Reporting (SOR) reports filed online interface into ADSD’s Human

Services and Aging and Disability applications. Contains sensitive data (user,

provider, and consumer demographic data, insurance data, first name, last name,

dob, SS#, insurance ID, Medicaid #, etc.)

Wellsky Human Services Assess my Needs (Level 1)

Web Form

HIPAA

HITECH, NRS 603A

–

Vendor hosted public facing website consumer tool

used for assessing a consumer needs and agency referrals, contains sensitive data

(user, guardian and consumer demographic data, first name, last name, age, SS#,

insurance ID, Medicaid #, etc.)

Wellsky Ombudsman Application

HIPAA

HITECH, NRS 603A

–

Vendor hosted ADSD system for logging complaints and

investigations for consumers in long term care facilities – Contains sensitive data

(user, provider, and consumer demographic data, insurance data, first name, last

name, dob, SS#, insurance ID, Medicaid #, etc.)

Wellsky Aging and Disability Application

HIPAA

HITECH, NRS 603A

–

Vendor hosted ADSD Case Management System,

contains sensitive data (user, provider, guardian, consumer demographic,

insurance, service delivery, billing data, first name, last name, dob, SS#, diagnosis,

insurance information, billing information, claims data, etc.)

Wellsky Aging and Disability IE Utility

HIPAA

HITECH, NRS 603A

–

Vendor hosted utility used to transmit data uploads

from My Senior Center into the Aging and Disability application, contains sensitive

data (user, provider, guardian, consumer demographic, insurance, service delivery

data, first name, last name, dob, SS#, diagnosis, insurance information, etc.)

Wellsky Salesforce Application

HIPAA

HITECH, NRS 603A

–

Vendor hosted

helpdesk ticket application

, contains

sensitive data (user, provider, guardian, consumer demographic, insurance, service

delivery, billing data, first name, last name, dob, SS#, diagnosis, insurance

information, billing information, claims data, etc.)

Wellsky FTP Site

HIPAA

HITECH, NRS 603A

–

Vendor hosted FTP site to transfer billing, insurance,

eligibility and other consumer, user, provider information into the Human Services

and Aging and Disability applications, contains sensitive data (user, provider,

guardian and consumer demographic data, insurance, Medicaid eligibility, service

delivery, billing data, first name, last name, dob, SS#, diagnosis, insurance

information, claims data, etc.)

Wellsky HAR Reporting

HIPAA

HITECH, NRS 603A

–

Vendor hosted Sharepoint library used for ADSD reports

development for all areas of the Human Services application. Hosted reports

contains sensitive data (user, provider, guardian and consumer demographic data,

insurance, Medicaid eligibility, service delivery, billing data, first name, last name,

dob, SS#, diagnosis, insurance information, claims data, etc.)

Wellsky Aging and Disability HAR Reporting

HIPAA

HITECH, NRS 603A

–

Vendor hosted Sharepoint library used for ADSD reports

development for all areas of the Human Services application. Hosted reports

contains sensitive data (user, provider, guardian and consumer demographic data,

insurance, Medicaid eligibility, service delivery, billing data, first name, last name,

dob, SS#, diagnosis, insurance information, claims data, etc.)

ADSD Reporting Server

HIPAA

HITECH, NRS 603A

–

ADSD internal reporting server which contains copies of

ADSD’s critical applications for reporting and data analytics, contains sensitive data

(user, provider, guardian and consumer demographic data, insurance, Medicaid

eligibility, service delivery, billing data, first name, last name, dob, SS#, diagnosis,

insurance information, claims data, etc.)

Certemy Interpreter Registry

HIPAA

HITECH, NRS 603A

–

Licensing management solution used to allow

interpreters in the State of NV to register. Contains licensed individual information,

staff information and license information for registered interpreters.

eMD’s Lytec MD (3

databases Reno, Las Vegas, Elko)

HIPAA

HITECH, NRS 603A

–

ADSD Case Management System,

contains sensitive

data (user, provider, guardian and consumer demographic data, insurance,

Medicaid eligibility, service delivery, billing data, first name, last name, dob, SS#,

diagnosis, insurance information, claims data, etc.)

eMD’s Lytec BS (3

databases Reno, Las, Elko)

HIPAA

HITECH, NRS 603A

–

ADSD Case Management System,

contains sensitive

data (user, provider, guardian, consumer demographic data, insurance, service

delivery and billing data, first name, last name, dob, SS#, diagnosis, insurance ID,

etc.)

Senior Rx Application

HIPAA

HITECH, NRS 603A

–

ADSD Case Management System,

contains sensitive

data: user, provider, guardian and consumer demographic, insurance, service

delivery and billing data (first name, last name, dob, SS#, insurance ID, etc.)

TRAC IV

HIPAA

HITECH, NRS 603A

–

ADSD and IDEA Part C Program Case Management

System, contains sensitive data: user, provider, guardian and consumer

demographic, insurance, service delivery and billing data (first name, last name,

dob, SS#, insurance ID, etc.)

ADSD Constituent Tracking System

HIPAA

HITECH, NRS 603A

–

ADSD database for collecting information, inquiries, and

complaints from constituents, may contain sensitive data.

SHIP Database

HIPAA

HITECH, NRS 603A

–

SHIP program logs calls to their program and they

collect user first name, last name and include contact information for providers.

OCHA Database

HIPAA

HITECH, NRS 603A

–

Intake, Referral, Complaint and Investigation Database

which contains consumer, provider, billing, insurance and demographic data for

both consumers, users and providers.

DSNOW Application

HIPAA

HITECH, NRS 603A

–

ADS retired Case Management System,

contains

sensitive data (user, provider, guardian and consumer demographic data,

insurance, Medicaid eligibility, service delivery, billing data, first name, last name,

dob, SS#, diagnosis, insurance information, claims data, etc.)

ACE SRC

HIPAA

HITECH, NRS 603A

–

Utility to read 835 response files from NV Medicaid

which contain sensitive data (consumer demographic, billing, service delivery,

insurance and claims data)

ACE RRC

HIPAA

HITECH, NRS 603A

–

Utility to read 835 response files from NV Medicaid

which contain sensitive data (consumer demographic, billing, service delivery,

insurance and claims data)

ACE DRC

HIPAA

HITECH, NRS 603A

–

Utility to read 835 response files from NV Medicaid

which contain sensitive data (consumer demographic, billing, service delivery,

insurance and claims data)

HR Advantage/NEATS/SMART 21

Contains sensitive data. Employee PII; NAC 284.718

Therap

HIPAA

HITECH, NRS 603A

–

Electronic Health Record system. Contains sensitive

data (user, provider, guardian and consumer demographic data, service delivery,

first name, last name, dob, SS#, diagnosis, nursing care plan, etc.)

Metabolic Pro

HIPAA

HITECH, NRS 603A

–

Vendor supported application used to complete a

comprehensive nutrition analysis for consumers with specific metabolic diagnosis.

Collects sensitive data (dob only).

Nutritionist Pro

HIPAA

HITECH, NRS 603A

–

Vendor supported application used to complete a

comprehensive nutrition analysis. Collects sensitive data (user first name, last

name, and consumer first name, last name, and dob).

Yahasoft

HIPAA

HITECH, NRS 603A

–

Electronic Health Record system. Contains sensitive

data (user, provider, guardian and consumer demographic data, service delivery,

first name, last name, dob, SS#, diagnosis, nursing care plan, etc.)

Docusign

HIPAA

HITECH, NRS 603A

–

Vendor supported electronic document signing.

Documents may contain sensitive data (user, provider, guardian and consumer

demographic data, service delivery, first name, last name, dob, SS#, diagnosis,

nursing care plan, etc.)

Report Regarding Confidential Records Containing Personally Identifiable Information

Submitted Pursuant to NRS 239.014

Submit Report electronically to [email protected]ate.nv.us

Reporting Agency: Department of Health and Human Services, Division of Child and Family Services (DCFS)

Reporting Period: 2024

Description of Records Determined to be Confidential

Reason for Determination of Confidentiality

Unified

Nevada Information Technology for Youth

(UNITY) documents include Coolgen and Cognos

Reports

NRS 432B.280, NRS 242.105

myAvatar: HIPPA compliant medical records and biling

information system utilized by the DCFS children’s

mental health program

NRS 433A.360, NRS 242.105

Tyler Supervision

NRS 62H.025, NRS 242.105

HR Advantage/NEATS

Contains Employee PII; NAC 284.718

Confidential Address Programs Drive

NRS 217.462, NRS 217.464

Victims of Crime Compensation Claim information

NRS 217.105, Federal

Report Regarding Confidential Records Containing Personally Identifiable Information

Submitted Pursuant to NRS 239.014

Submit Report electronically to [email protected]ate.nv.us

Reporting Agency: Department of Health and Human Services, Division of Healthcare Financing and Policy (DHCFP)

Reporting Period: 2024

Description of Records Determined to be Confidential

Reason for Determination of Confidentiality

Medicaid Recipient Information

–

any record including

but not limited to those tied to the name, date of birth,

social security number, care, diagnosis, home address,

account number, disability code, or claims of individual

recipients (see 45 CFR 160, 162, and 164)

HIPAA Privacy Laws

45 CFR 160, 162, and 164

Employee Records

–

any record including but not

limited to those tied to the name, date of birth, social

security number, employee performance, employee

conduct/discipline, usage of leave, identity information,

disability, telephone number, grievance information,

complaints, certain requests, health/medical

information, and workers compensation (see NAC

284.718)

NAC 284.718

Medicaid Provider Information

–

any record including

but not limited to those tied to the name, Medicaid

Provider ID, NPI, FEIN, patient information – name,

address, date of birth, date of death, dates of service,

payment information, telephone numbers (see 45 CFR

160, 162, and 164)

HIPAA Privacy Laws

45 CFR 160, 162, and 164

MMIS Issue Tracker (MIT)

–

Recipient data

(ePHI)

HIPAA Privacy Laws

45 CFR 160, 162, and 164

Nevada CheckUp application (NCU)

–

Nevada CheckUp

recipient and premium information. (ePHI)

HIPAA Privacy Laws

45 CFR 160, 162, and 164

Managed Medicaid Information System (MMIS)

–

Medicaid recipient claims and rebate information.

(ePHI)

HIPAA Privacy Laws

45 CFR 160, 162, and 164

Magellan Pharmacy Benefits Manager (PBM)

–

Pharmacy claims and rebate information. (ePHI)

HIPAA Privacy Laws

45 CFR 160, 162, and 164

OnBase

–

Document imaging/Case Management and

record retention (ePHI)

HIPAA Privacy Laws

45 CFR 160, 162, and 164

Aithent database

–

Provider Database (ePHI)

HIPAA Privacy Laws

45 CFR 160, 162, and 164

Office 365

Document repository, email, chat,

recordings (ePHI)

HIPAA Privacy Laws

45 CFR 160, 162, and 164

Adobe Sign

Various records with digital signature

(ePHI)

HIPAA Privacy Laws

45 CFR 160, 162, and 164

Track

–

Help desk ticketing system. Potential for PII in

some tickets. (PII)

NAC 284.718

Hearings Database (ePHI)

HIPAA Privacy Laws

45 CFR 160, 162, and 164

Katie Beckett Database (ePHI)

HIPAA Privacy Laws

45 CFR 160, 162, and 164

SUR Database (ePHI)

HIPAA Privacy Laws

45 CFR 160, 162, and 164

Comagine/NHQR Database (ePHI)

HIPAA Privacy Laws

45 CFR 160, 162, and 164

Hospital Billing Data (previously referred to as CHIA)

Identifiable hospital billing data reportable pursuant to NRS 449.485. Contains PII

and PHI. HIPAA Privacy Laws

Report Regarding Confidential Records Containing Personally Identifiable Information

Submitted Pursuant to NRS 239.014

Submit Report electronically to [email protected]ate.nv.us

Reporting Agency: Department of Health and Human Services, Division of Public and Behavioral Health (DPBH)

Reporting Period: 2024

Description of Records Determined to be Confidential

Reason for Determination of Confidentiality

Advantage

Owned by the State Controller’s Office. Primarily used for purchasing however

people with appropriate permissions can access payroll information. NAC 284.718

Alchemy

Database used by the payroll clerks to track payroll information. The alchemy

database includes PII of DPBH employees. Owned by Payroll.

Amicus Attorney

Used by the public defender’s office. It contains PII related to court cases.

Aries

Database used by the Ryan White program that was replaced by CareWare.

Contains PII and PHI.

ASPEN

ASPEN application used by HCQC, but hosted by the Federal Gov’t; This database

contains PII of inspectors and patients when necessary.

Avatar or Electronic Medical Records System

Avatar is an application hosted by Netsmart, used by NNAMHS, SNAMHS and SAPTA

staff. The database contains PII and PHI of the patients.

Behavioral Risk Factor Surveillance System or BRFSS

BRFSS is an application hosted by the CDC. We submit data that would be

considered PII and PHI for CDC purposes.

BLC (HCQC) Facilities Database

This contains licenses of Healthcare facilities. It is believed it contains PII of license

holders although this may be public record.

Cancer Registry Plus suite: WebPlus, eMarc, CRSPlus

and PrepPlus

Cancer Registry Plus suite hosted by the CDC and used by Cancer Registry Program;

The database contains PII and PHI of the patients.

Cancer Screening and Tracking System or CaST

CaST application used by WHC staff, this database contains PII and PHI of patients

CareWare

CareWare is an EMR used by the Ryan White program to monitor HIV care. This

program contains PII and PHI of patients.

CLICS Database or The Centralized Licensing Inspection

and Complaint System

The CLICS database contains information on facility inspections by HCQC, Radiation

Control, and EHS programs. This database contains PII of inspectors and patients

when necessary

Covid Trace App

App developed to notify people if they have been in contact with a covid positive

person. The database contains potential PII and PHI.

Criminal History Repository

This is a data set provided by DPS. This contains PII and CJIS data.

Deloitte Disease Tracing

This application is no longer in use however we have the data stored internally that

contains PII and PHI.

Electronic Birth Records System or EBRS

Vital record system that contains PII and potentially PHI about people born in

Nevada.

Electronic Death Records System or EDRS

Vital record system that contains PII and potentially PHI about people who have

died in Nevada

Enhanced HIV/AIDS Reporting System or EHars

EHars is an

application hosted by the CDC. We submit data that would be

considered PII and PHI for CDC purposes.

Electronic Medication Administration Record or EMAR

A report pulled from Avatar although all of our hospitals keep an updated local

copy. Contains both PHI and PII for our clients.

Electronic Patient Care Reports or Elite

Elite application hosted by ImageTrend and used by EMS staff. This database

contains PII and PHI of the patients.

Entrust

Online authentication tool used by the Epitrax application. This may contain state

employee PII.

EpiTrax

This application hosted by DPBH and used by DP&I

–

OPHIE program. The database

contains PII and PHI of the patients.

EVVE

Database that contains Birth and Death certificates which include PII and potentially

PHI.

InfoMaker

Program used to create 7 day MAR reports for the NNAMHS pharmacy. Recently

NNAMHS moved to using RXConnect through Avatar however Infomaker reports

contained PII and PHI.

Insight

Insight is hosted by Netsmart and used by the

Community Health Nursing Program

in the Rurals. This database contains PII and PHI of the patients.

Intermedix or WebCur

Online storage for patient billing information. Probably contains PII and PHI.

LabCorp Beacon

Website owned by LabCorp. Used by the labs at our medical facilities to report and

access client PHI and PII.

State Online Application System (SOAP or Licensure) by

ImageTrend

Training application used by EMS to track applications and completion of people

needing to certify for their licenses. This application includes PII.

Marriage and Divorce Vital Records

This application hosted by PBH Contractor; the database contains PII.

Master Client Index or MCI

A repository under development by DHHS to match clients between different

databases and applications. This database contains PII and PHI.

Medication Management or MMO

MMO is a system within Avatar that replaced WORX. This application contains

prescription information for patients in Avatar and contains PII and PHI.

Medical Marijuana Registry or MMP

This application used by Medical Marijuana Program, the database contains PII and

PHI of the patients.

Nevada’s Automated Background Check System or

NABS

Background check application tied into local systems, such as Aspen as well as state

and federal registries. This contains PII of people being checked.

Nevada Electronic Review Database System or NERDS

This application hosted by Gnomon, Inc and used by OPHIE program. The database

contains PII and PHI of the patients

Nevada Health Information Provider Performance

System or NHIPSS

This application hosted by Mitra Consulting Group LLC and used by SAPTA. The

database contains PII and PHI of the patients.

Nevada Medicaid Site

Owned by DHCFP this site contains provider billing and PII.

Nevada Operations of Multi

Automated Data Systems

or NOMADS

Application run through Welfare. This application contains PII of clients within the

welfare system.

Early Hearing Detection Intervention or EHDI

Vital Record system that contain PHI and PII

about newborn hearing statistics.

Nedss Base System or NBS surveillance system

This application hosted by Inductive Health and used by DP&I

–

OPHIE program. The

database contains PII and PHI of the patients.

Licensing Management System or LMS

EMS software that contains PII of people applying for testing.

Low Income Health Tracking System or NEV LIHTS

This application is used by Women’s Health Connection. The database contains PII

and PHI of the patients

Office for Consumer Health Assistance or OCHA

This OCHA DB is a case management system MS Access DB used by the Office for

Consumer Health Assistance staff. The database contains PII and PHI of the

patients.

PaperVision

This application developed by vendor and used for HIV and OPHIE. The database

contains PII and PHI of the patients.

Patagonia

Community Health Services and Public Health Clinics electronic health record. This

system contains PII of it’s clients.

Permits

Database that keeps track of food service permits given out by our health

inspectors. May contain PII.

Pharmacy Medication Dispensing or PYXIS

This application hosted by CareFusion, the interface is in NetsmartCloud; used by

the Pharmacy. The database contains PII and PHI of the patients.

PHINMSCancer

This application hosted by the CDC and used by Cancer Program; they submit data

that would be considered PII and PHI for CDC purposes.

Local/Q

Global

Psychological testing software that can save results. Users are told not to use client

names but could still contain PII.

QIES

HCQC database that connects to Aspen. This contains PII.

Quickbooks

Software used by accounting departments at our hospitals. QuickBooks files may

include PII of our employees.

Research Electronic Data Capture or RedCap

This application was

created at Vandervbilt University and used by DP&I

–

OPHIE,

BCFCW program. The database contains PII and PHI of patients.

Vital Records System, WEVRRS or VRS

VRS is hosted by Netsmart and used by Vital Records Program. The database

contains PII and PHI for providers and patients.

Radiology

This application was developed by DOIT for BHPS Radiology section to track the

licenses. The database contains PII and PHI of the patients. Not being used.

RCP

This application was given to the RCP Program from another state. The database

contains PII and PHI of the patients. Not being used.

Research Electronic Data Capture or RedCap

Used to keep track of home visiting and reporting. RedCap has also been expanded

to include disease tracing information this contains PII and PHI of clients, patients,

and employees.

Rhapsody

This application hosted by SRA International, Inc. and used to move ELR labs from

SFTP site to NBS, NERDS and HHLPSS applications. The database contains PII and

PHI of the patients.

RxConnect

This application hosted by Netsmart and used by Inpatient Pharmacy. The database

contains PII and PHI of the patients.

Sexually Transmitted Disease Management System or

STDMIS

Application owned by the CDC and used to transmit data on STDs to the CDC. This

application contains patient PHI and PII.

SharpRx

This application hosted by QS/1 and used by Outpatient Pharmacy. The database

contains PII and PHI of the patients.

State and Territorial Exchange of Vital Events or STEVE

Program used to transfer birth and death information between states. Contains PII

and potentially PHI.

Synar Database

This is a database of businesses and people who were cited for selling tobacco to

minors. It contains PII related to all parties involved.

Tobacco Quitline

Database of clients who participate in tobacco cessation programs. This database

may contain PII.

Trac

Currently used and owned by ADSD however the Part C program will be moving to

DPBH. This contains patient PII and PHI.

Track

This application used by OIT staff. The database contains PII of the staff

Trauma Registry

This database collects information on traumatic injuries within Nevada. It contains

PII and PHI

Twilio

External service used to contact the public by phone. Twilio contains PII of the

public.

Unity

Child care program owned by DCFS but used by HCQC. This contains client PII.

Vaccine Management

MTX/Salesforce

This application was used to schedule Covid immunizations and is now being

repurposed for general vaccine scheduling. It contains PII and PHI

Visit Tracker

Database of input by home visitors. This database may contain PII.

WebIZ

This database/application keeps track of the immunization records of people living

within Nevada. It contains PII and PHI.

WIC MPSC System or NV WISH

This application hosed by CDP Inc. and used by state WIC office. The database

contains PII for the users.

Web Infrastructure for Treatment Services or WITS

This application provides an EHR for behavioral health providers and allows them to

meet government reporting requirements. The database contains PII and PHI of the

patients.

WORx

This application hosted by WellSky and used by Pharmacy. The database contains

PII and PHI of the patients. No longer being used, however is being retained.

Report Regarding Confidential Records Containing Personally Identifiable Information

Submitted Pursuant to NRS 239.014

Submit Report electronically to [email protected]ate.nv.us

Reporting Agency: Department of Health and Human Services, Division of Welfare and Supportive Services (DWSS)

Reporting Period: 2024

Description of Records Determined to be Confidential

Reason for Determination of Confidentiality

NOMADS Eligibility System

Contains PII provided by customer on the application for assistance.

AMPS Eligibility System

Contains PII provided by customer on the application for assistance.

Current

Lobby Traffic Tracking System

Contains PII provided by customer on the application for assistance.

OASIS Employment & Training System

Contains PII provided by customer for employment and training activities.

Semi

Automated Rehabilitation

Assistant (SARA)

Web based standalone system that interfaces with OASIS. Contains PII provided by

customer for employment and training activities.

Nevada Child Care System (NCCS)

Contains PII provided by customer on the application for child care assistance.

Access Nevada

Contains PII provided by customer on the application for assistance.

Uptivity Call Copy (Customer Service Unit)

Contains PII provided by customer on the application for assistance.

IEVS/AVS/SAVE/FHUB data sources

These interfaces provide reported customer demographics and PII utilized by the

agency to determine eligibility

Thunderhead Document System

Thunderhead has been replaced with Smart Comm.

Smart Comm

Contains scans of documents completed by the customer and created by other

systems listed containing PII.

Document Imaging System (DIS)

Contains scans of documents completed by the customer and created by other

systems listed containing PII.

Correspondence Management System

Contains scans of documents completed by the customer and created by other

systems listed containing PII.

Electronic Benefit Transfer (EBT) operated by FIS

Contains demographic information (PII) transmitted to FIS as per contract to

provide customers with cash and SNAP benefits electronically (magnetic stripe

card).

Investigation & Recovery Information System (IRIS)

Contains PII from scanned documents from customers who have received overpaid

benefits and are in collections. This system is being phased out.

Pondera (Investigations & Recovery)

Contains PII from the DWSS eligibility systems about customers suspected of fraud

and/or receipt of overpaid benefits.

CLEAR (Investigations & Recovery)

Per contract provided through Child Support, this interface provides publicly

reported customer demographics and PII utilized by investigators and claims to

verify location and identity about customers suspected of fraud.

ANSRS (Child Support Enforcement)

Contains vital stat information for collection of child support.

Ledgers (Child Support Enforcement)

Contains PII provided by customer for collection of child support.

NVKids (Child Support System)

Contains PII provided by customer for collection of child support.

RAPID (Remittance And Payment

IDentification)

(SCADU - check imaging/processing system)

Contains scans of payment documents received by the customer and created by

other systems listed containing PII.

Energy Assistance Program (EAP) System

Contains PII provided by customer on the application for energy assistance.

EmployNV

Contains PII provided by DETR for program participants.

PRISM (Person Search)

Contains PII provided by customer on the application for assistance.

HR Advantage/NEATS

Contains Employee PII.

OTRS

agent/Customer Portal

Contains customer PII for customer complaint tracking purposes

Personnel Database System (PDS)

Contains Employee PII for tracking purposes.

Q5i (Program/Case Reviews)

Contains PII from public assistance cases.

Crystal

Reports (SAP)

Internal Access Database contains PII for Reports

QCS (Program/Case Reviews

USDA Database

–

Quality

Control)

Contains uploaded PII from public assistance cases to FNS

VQUEST (Quality Control)

This interface provides customer demographics and PII through a DMV portal

utilized by Quality Control to verify location.