FREQUENTLY ASKED QUESTIONS (FAQ) AGENCY INDEX

Area of Concern State Agency Website

ABUSE & NEGLECT - Of Children Nevada Division of Child & Family Services

https://dcfs.nv.gov/

ABUSE & NEGLECT - Of Elderly

Adult Protective Services (APS) – Aging and Disability Services Division (ADSD)

https://adsd.nv.gov/Programs/Seniors/EPS/EPS_Prog/

ACCOUNTING State Board of Accountancy

https://www.nvaccountancy.com/

AGING SERVICES Department of Health & Human Services Aging and Disability Services Division

https://adsd.nv.gov/Programs/Seniors/Seniors/

AIRLINE - Complaints, Safety, Security, Service

United States Department of Transportation

Federal Aviation Administration

https://www.transportation.gov/airconsumer/file-consumer-complaint

https://www.faa.gov/about/office_org/headquarters_offices/acr/com_civ_support/filing_complaint

ALCOHOL, TOBACCO, & FIREARMS Bureau of Alcohol, Tobacco, Firearms an Explosives (ATF)

https://www.atf.gov/san-francisco-field-division/nevada-field-offices

AMERICANS WITH DISABILITIES (ADA) Americans with Disabilities Act, (ADA)

https://ada.nv.gov/

ANIMAL CONTROL County or City jurisdiction

(see various county and city websites)

APPRAISERS Real Estate Division

https://red.nv.gov/Content/Appraisal/Main/

ARCHITECTS State Board of Architecture, Interior Design and Residential Design

http://nsbaidrd.org/

ATTORNEYS - Lawyers, Referrals State Bar Association of Nevada

https://nvbar.org/

AUTOMOBILE - Dealerships, Repair & Sales State of Nevada Department of Motor Vehicles

https://dmv.nv.gov/

AUTOMOBILE - Insurance Nevada Division of Insurance

https://doi.nv.gov/

AUTOMOBILE - Warranties Nevada Division of Insurance

https://doi.nv.gov/

BAIL BONDSMEN Nevada Division of Insurance

https://doi.nv.gov/

BANKS - National Comptroller of the Currency

www.helpwithmybank.gov

BANKS - Credit Unions National Credit Union Administration (NCUA)

https://mycreditunion.gov/consumer-assistance-center/complaint-process

FREQUENTLY ASKED QUESTIONS (FAQ) AGENCY INDEX

Last Updated 5.16.2024

BANKS - State Nevada Financial Institutions Division

https://fid.nv.gov/

BANKS - Banks, Lenders and Other Financial

Institutions

Consumer Financial Protection Bureau (CFPB)

https://www.consumerfinance.gov/

BETTER BUSINESS BUREAU Better Business Bureau (BBB)

https://www.bbb.org/bbb-directory/us/nv

BIRTH CERTIFICATES County or City jurisdiction

(see various county and city websites)

BLIND SERVICES

Department of Employment, Training & Rehabilitation (DETR) Also, see various county

and city websites

https://detr.nv.gov/

BROKERS - Stocks, Securities Nevada Secretary of State

https://www.nvsos.gov/sos

BUILDERS (as)

Nevada State Contractor’s Board

http://www.nvcontractorsboard.com/

BUSINESS LICENSE County or City jurisdiction

(see various county and city websites)

CANINE HANDLERS Private Investigators Licensing Board (PILB)

PILB (nv.gov)

CAR TITLE LOAN FRAUD Nevada Department of Motor Vehicles and / or Private Attorney

https://dmv.nv.gov/

CASHIER’S CHECK (FRAUDULENT)

U.S. Postal Inspector

https://www.uspis.gov/

CHAMBER OF COMMERCE County or City jurisdiction, (see various county and city websites)

https://www.uschamber.com/co/chambers/nevada

CHARITIES Nevada Secretary of State

https://www.nvsos.gov/sos/businesses

CHECK CASHING COMPANIES Nevada Division of Financial Institutions

www.fid.nv.gov

CHILD ABUSE County or City jurisdiction

(see various county and city websites)

CHILDCARE SERVICES Bureau of Services for Child Care

https://dpbh.nv.gov/

CHILD PROTECTIVE SERVICES

District Attorney Family Support Division/ County or City jurisdiction, (see various

county and city websites)

https://dcfs.nv.gov/

CHILD SUPPORT

District Attorney Family Support Division/County or City jurisdiction, (see various

county and city websites)

https://dwssnv.gov/Support/

CHIROPRACTIC PHYSICIANS

Nevada Chiropractic Physicians’ Board/Complaints

https://chirobd.nv.gov/Home/

Last Updated 5.16.2024

CIVIL RIGHTS Nevada Equal Rights Commission (NERC)

https://detr.nv.gov/NERC

COLLECTION AGENCIES Nevada Division of Financial Institutions

www.fid.nv.gov

CONCEALED WEAPONS (CCW) County or City jurisdiction, (see various county and city websites)

https://rccd.nv.gov/Resources/Carry_Concealed_Weapon_(CCW)_Permit/

CONSUMER HEALTH ASSISTANCE Govnernor's Office for Consumer Health Assistance (OCHA)

https://adsd.nv.gov/Programs/CHA/Office_for_Consumer_Health_Assistance_(OCHA)/

CONSUMER CREDIT COUNSELLING Consumer Credit Counseling Services (CCCS)

https://credit.org/cccs/

CONSUMER PRODUCT SAFETY ISSUES Consumer Product Safety Commission (CPSC) https://www.cpsc.gov/

CONTRACTORS

Nevada Contractor’s Board

http://www.nvcontractorsboard.com/

CORPORATIONS Nevada Secretary of State

https://www.nvsos.gov/sos

COSMETOLOGISTS Nevada Board of Cosmetology

https://www.nvcosmo.com/

CREDIT REPAIR COMPANIES Nevada Financial Institutions Division

www.fid.nv.gov

CREDIT – Fair Credit Reporting Act - FICO Scores

Consumer Financial Protection Bureau (CFPB)

https://www.consumerfinance.gov/

CREDIT REPORTING AGENCIES

Equifax

Experian

Trans Union

www.equfax.com

www.experian.com

www.transunion.com

CRYPTOCURRENCY U.S. Department of Justice National Cryptocurrency Enforcement Team

https://www.justice.gov/actioncenter/submit-complaint

DAY CARE CENTERS - Complaints, Licensing Nevada Department of Health & Human Services

https://dhhs.nv.gov/

DEBT COLLECTION - Complaints, Licensing Nevada Division of Financial Institutions

www.fid.nv.gov

DENTISTS Nevada Board of Dental Examiners

https://dental.nv.gov/

DISTRICT ATTORNEY Clark County, (see various county and city websites)

https://www.clarkcountynv.gov/government/departments/district_attorney/index.php

DOCTORS - Medical Complaints, Licensing Nevada Board of Medical Examiners

https://medboard.nv.gov/

CHIROPRACTORS - Complaints, Licensing Nevada Chiropractic Physicians Board

https://chirobd.nv.gov/Home/

Last Updated 5.16.2024

DO NOT CALL REGISTRY Federal Trade Commission

https://www.ftc.gov/about-ftc

ELDER ABUSE & NEGLECT County or City jurisdiction, (see various county and city websites)

https://adsd.nv.gov/

ELECTIONS

Clark County Election Department or

Federal Elections Commission

Nevada Secretary of State

https://www.clarkcountynv.gov/government/departments/elections/index.php

https://www.fec.gov

https://www.nvsos.gov/sos/elections

EMPLOYEE ASSISTANCE PROGRAM Nevada Employees Assistance

https://hr.nv.gov/StateEmployees/Employee_Assistance_Program(EAP)/

EQUAL RIGHTS COMMISSION Nevada Equal Rights Commission

https://detr.nv.gov/NERC

ESCROW AGENCIES & AGENTS Nevada Mortgage Lending Division

https://mld.nv.gov/

ETHICS COMMISSION Nevada Commission on Ethics

[email protected]

EVICTIONS Las Vegas Township (operated under the direction of LVMPD)

https://nvcourts.gov/find_a_court/justice_courts/las_vegas_township_justice_court

FUNERAL HOMES / CEMETERIES / CREMATORIUMS Nevada State Funeral Board

https://funeral.nv.gov/

GUARDIANS Clark County Public Guardian

https://www.clarkcountynv.gov/government/departments/public_guardian_s_office/index.php

HARASSING / OBSCENE CALLS County or City jurisdiction

(see various county and city websites)

HIGHWAY PATROL Nevada Highway Patrol

https://nhp.nv.gov/

HOME INSPECTORS Nevada Real Estate Division

https://red.nv.gov/

HOMEOWNERS ASSOCIATIONS - Complaints,

Registration

Office of the Ombudsman for Common- Interest Communities

https://business.nv.gov/Homeowner/Homeowners_Association_Complaints/

HOMEOWNERS INSURANCE Nevada Insurance Division

https://doi.nv.gov/

HOMEOPATHIC MEDICINE Nevada State Board of Homeopathic Medical Examiners

https://nvbhme.org/

HOSPICE - Complaints, Licensing Bureau of Health Care Quality & Compliance

https://dpbh.nv.gov/

HOSPITAL PATIENTS

Nevada Governor’s Health Ombudsman

https://dpbh.nv.gov/

HOUSING DIVISION Nevada Department of Business & Industry Housing Division

https://housing.nv.gov/

Last Updated 5.16.2024

HOUSING COALITION National Low Income Housing Coalition

https://nlihc.org/

INVESTMENT FRAUD

United States S. Securities and Exchange Commission - Office of Investor Education

and Advocacy

https://www.sec.gov/page/oieasectionlanding

LABOR COMMISSIONER - Complaints Nevada Labor Commission

https://labor.nv.gov/

LANDLORD / TENANT - Complaints, Licensing

LEGAL AID ISSUES

Nevada Real Estate Division,

Nevada Legal Aid Center of Southern Nevada,

Nevada Legal Services,

Northern Nevada Legal Aid,

State Bar of Nevada,

United States Department of Housing and Urban Development

https://red.nv.gov/

https://www.lacsn.org/

https://nevadalegalservices.org/

https://www.nnlegalaid.org/

https://nvbar.org/for-the-public/pro-bono-for-the-public/

https://www.hud.gov/states/nevada/renting/tenantrights

MASSAGE - Complaints, Licensing Nevada State Board of Message Therapy

https://massagetherapy.nv.gov/

MEDICAL EXAMINERS - Complaints, Licensing Nevada Board of Medical Examiners

https://medboard.nv.gov/

MOBILE HOMES - SEE MANUFACTURED HOUSING Nevada Housing Division

https://housing.nv.gov/ManfHousing/Compliance/

MORTGAGES - Complaints, Licensing Mortgage Lending Division

https://mld.nv.gov/

MOVERS - IN NEVADA ONLY Nevada Transportation Authority

https://nta.nv.gov/Forms/Complaints/

MOVERS - OUT OF STATE Federal Motor Carrier Safety Administration

https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint

OPTOMETRY - Complaints, Licensing Nevada Board of Optometry

https://nvoptometry.org/

ORIENTAL MEDICINE - Complaints, Licensing Nevada Board of Oriental Medicine

https://orientalmedicine.nv.gov/

ORTHODONTISTS - Complaints, Licensing Nevada State Board of Dental Examiners

https://dental.nv.gov/

OSTEOPATHIC MEDICINE - Complaints, Licensing Nevada Board of Osteopathic Medicine

http://nsbom.org/

NURSING HOMES - Complaints, Licensing

Nevada Department of Health and Human Services Nevada Division of Public and

Behavioral Health

https://dpbh.nv.gov/Reg/HealthFacilities/dta/Complaints/HCQC-Complaint-Form/

PASSPORTS - Lost or Stolen in United States United States Department of State, Bureau of Consular Affairs

https://travel.state.gov/content/travel/en/passports/have-passport/lost-stolen.html

PAWN BROKERS - Complaints, Licensing Las Vegas Metropolitan Police Department (LVMPD)

https://www.lvmpd.com

PAYDAY LOANS

Consumer Financial Protection Bureau (CFPB),

Nevada Financial Institutions Division

https://www.consumerfinance.gov/

https://fid.nv.gov/

Last Updated 5.16.2024

PEST CONTROL - Complaints, Licensing Nevada Department of Agriculture

https://agri.nv.gov/

PHARMACY/PHARMACIST - Complaints, Licensing Nevada Board of Pharmacy

https://bop.nv.gov/

PHYSICAL THERAPY - Complaints, Licensing Nevada Physical Therapy Board

https://ptboard.nv.gov/

PLUMBING - Complaints, Licensing Nevada Board of Plumbing Examiners

https://www.nbope.org/

POSTAL SERVICE - Complaints United States Postal Service, Office of Inspector General

https://www.uspsoig.gov/hotline

PREDATORY LENDING - Loan companies, Mortgage

lenders (not banks)

Nevada Financial Institutions Division,

Nevada Mortgage Lending Division

https://fid.nv.gov/

https://mld.nv.gov/

PROPERTY MANAGEMENT - Complaints, Licensing Nevada Real Estate Division

https://red.nv.gov/

PROPERTY TAXES - (Clark County Only)

Clark County, Nevada Treasurer,

Clark County, Nevada Assessor

https://www.clarkcountynv.gov/government/elected_officials/county_treasurer/index.php

https://www.clarkcountynv.gov/government/assessor/index.php

PSYCHOLOGISTS - Complaints, Licensing Nevada Board of Psychological Examiners

https://psyexam.nv.gov/

RAFFLES Nevada Gaming Control Board, Gaming Commission

https://gaming.nv.gov/

REPOSESSORS - Complaints, Licensing Nevada Private Investigators Licensing Board (PILB)

https://pilb.nv.gov/

RESIDENT AGENTS Nevada Secretary of State

https://www.nvsos.gov/sos

RESTAURANTS - Inspections Southern Nevada Health District

https://www.southernnevadahealthdistrict.org/

SECURITIES - Securities Fraud Nevada Secretary of State

https://www.nvsos.gov/sos

SEXUAL HARASSMENT Nevada Equal Rights Commission

https://detr.nv.gov/NERC

SPEECH - Language, Pathology, Audiology and

Hearing Dispensing

State of Nevada Speech-Language Pathology, Audiology & Hearing Aid Dispensing

Board

https://www.nvspeechhearing.org/

STATE LAND CONSTRUCTION - Complaints Nevada Public Works Division

https://publicworks.nv.gov/

STUDENT LOANS - Fraud, Other Issues

Consumer Financial Protection Bureau (CFPB), Federal Trade Commission, or Federal

Student Aid Ombudsman's Office (FSA)

https://www.consumerfinance.gov/

https://www.ftc.gov

https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-students/office-of-the-ombudsman-fsa

Last Updated 5.16.2024

SUBSTANCE ABUSE Substance Abuse and Mental Health Services Administration

https://www.samhsa.gov/

TATTOO / BODY PIERCING

Department of Health and Human Services Nevada Division of Public and Behavioral

Health,

Southern Nevada Health District

https://dpbh.nv.gov/Reg/Invasive_Body_Decoration_(Tattoo)/Invasive_Body_Decoration/

https://www.southernnevadahealthdistrict.org/

TAXATION - Licensing, Sales Tax Nevada Department of Taxation

https://tax.nv.gov/

TAXICAB - Complaints Nevada Taxicab Authority

https://taxi.nv.gov/

TELEMARKETING - Complaints, Do Not Call List Federal Trade Commission

https://www.ftc.gov/

TERRORISM Department of Homeland Security

https://www.dhs.gov/

TIMESHARES - Complaints Nevada Real Estate Division

https://red.nv.gov/

TITLE COMPANIES - Complaints, Licensing Nevada Division of Insurance

https://doi.nv.gov/

TOWING - Complaints Nevada Transportation Authority

https://nta.nv.gov/

TRADE SHOWS Las Vegas Convention & Visitors Authority

https://www.lvcva.com/

UNCLAIMED PROPERTY Nevada State Treasurer

https://www.nevadatreasurer.gov/

UNEMPLOYMENT Department of Employment, Training & Rehabilitation (DETR)

https://detr.nv.gov/NERC

UNITED STATES CUSTOMS United States Customs and Border Protection

https://www.cbp.gov/

UTILITIES - NV Energy, Southwest Gas Public Utilities Commission of Nevada

https://puc.nv.gov/

VITAL RECORDS - Birth, Death Certificates, (Clark

County only)

Southern Nevada Health District

https://www.southernnevadahealthdistrict.org/

VETERANS AFFAIRS

Nevada Department of Veterans Services

United States Department of Veterans Affairs

https://veterans.nv.gov/

https://www.va.gov/

VETERINARY MEDICINE - Complaints, Licensing Nevada Board of Veterinary Medical Examiners

https://nvvetboard.nv.gov/

WELFARE Nevada Division of Welfare and Supportive Services

https://dwss.nv.gov/

WRONGFUL TERMINATION Nevada Equal Rights Commission

https://detr.nv.gov/NERC

Last Updated 5.16.2024