FORM • FUNCTION • HEALTH • PERFORMANCE
44
www.xybix.com • 800.788.2810
Copyright
©
Xybix Systems, Inc.
February 2016
Xybix Dispatch Standard Catalog Price List Price List# 2016-2
Terms and Conditions
LEAD TIMES
Standard lead time: 90 days Expedited shipping may be available,
contact customer service for details.
FREIGHT TERMS
Shipments within the Continental USA
All shipments within the continental USA will be F.O.B. Factory.
Anything else to the contrary notwithstanding, Xybix reserves the right to
pass on charges for other than
normal dock to dock delivery, such as residential delivery, lift gate
service, inside delivery, etc., unless alternative arrangements have been
agreed to in writing with Xybix prior to the shipment.
In any event, for shipments within the continental USA, Buyer
acknowledges that once Xybix delivers goods to the carrier, title to the
goods and risk of loss will pass to Buyer, and customer is responsible for
seeking appropriate recourse against the carrier, which shall be
customer’s sole recourse for goods
damaged in transit.
Shipments to Hawaii, Alaska and Canada
Shipments to Hawaii, Alaska, and Canada will be handled on a case by
case basis. Please contact the Customer Service department at Xybix for
more information and a quote.
Shipments to Canada
Shipments to Canada will be Carrier Paid to Destination and subject to
GST, any other applicable taxes, any customs, insurance and or broker
fees.
In any event, for shipments to Canada, Buyer acknowledges that once
the goods are delivered at the
Destination, title to the goods and risk of loss will pass to Buyer, and if
goods are damaged or lost by the carrier in transit to any further
destination, Buyer is solely responsible for seeking appropriate recourse
against the carrier in connection with any such damages or losses.
Delivery Date Guarantee Charge
Delivery date and time are at the discretion of the carrier within
reasonable transit time unless special
arrangements have been agreed to in writing between customer and
Xybix prior to shipment. There is an additional charge for guaranteed
delivery on a specific day. A significant additional charge is added for
delivery guaranteed within a specific time window on a specific day.
These charges will be quoted at customer request.
Re-delivery and Reconsignment of Freight
The customer will be charged for re-delivery or reconsignment of all
orders (regardless of shipping terms agreed to), if re-delivery or
reconsignment was caused by a customer change after the goods have
left Xybix’s factory/dock.
Choice of Carrier
Xybix will use reasonable commercial judgment for choice of carrier,
without assuming responsibility for delays, damage or loss.
Shipment Damage Claims
All shipments must be carefully inspected by customer before
acceptance, and the delivering carrier must record any damage or
shortage noted at time of delivery. If customer believes it has
uncovered further damage after delivery, immediate inspection by the
delivering carrier must be requested. Damaged freight must be kept at
point of delivery in original packaging for inspection by carrier.
Customer is responsible for seeking appropriate recourse against the
carrier, which shall be customer’s sole recourse for goods damaged in
transit.
Concealed Damage
Concealed damage and concealed shortage must be notified within 10
calendar days from delivery date at the specified location to identify
concealed damage not visible at time of delivery. Customer must notify
carrier and Xybix within such 10-day period, and must retain the
original packaging and product. If
requested by either carrier or Xybix, customer must ship product back
at Xybix’s expense. If Xybix
determines that damage was due to Xybix’s error, Xybix’s sole
obligation is to replace product in timely fashion and ship to customer
at Xybix’s expense. If Xybix determines carrier is at fault, customer
must seek recourse against carrier, which shall be customer’s sole
recourse. Customer waives right to place claim against Xybix if filed
after 10 calendar days of receipt of shipment.
Shortage Claims
Customer has 15 calendar days after delivery at the specified location
to file a claim against Xybix for product shortages or Xybix errors not
obvious at the time of delivery. If Xybix determines a shortage or error
was made by Xybix, Xybix’s sole obligation is to fill the shortage or
correct error and ship at Xybix’s expense. Customer waives right to
place claim against Xybix if filed after 15 calendar days of receipt of
shipment.
Pricing/Order Entry Errors
Claims for pricing or order entry errors must be made no later than 20
days from receipt of invoice.
RETURN AUTHORIZATION POLICY
Authorization is required for the return of any merchandise to Xybix.
Call Xybix Customer Service at (800) 788-2810. We require the
following:
Your name, your company name, phone number, fax number, quantity
and product to be returned, and Xybix’s invoice number (or your PO
number).